Every associate involved with the purchase of our new furnace from MRB has done just that; EXCELLED!
It began at the Home Show in Rochester. That is the first contact we had with your company. From the very first minute we were greeted by Gary, my partner felt comfortable with your staff. She was hoping we could do business together. She said it felt like a family business which is what we are. We set up a time for Gary to come out and we stressed that time was of the essence since we had no heating system in the house. Gary responded quickly, and got us our estimate in short order.
We got estimates from two other local firms [names removed]. We attempted to get a price from [name removed], but after coming out they never got us a bid or called us back. Which seemed weird to me since they are the company that ended up doing the energy audit that was required by Energy Finance Solutions. FYI. My patience level for getting an estimate from any contractor is one week. If you can not get that to me within that time frame, call me and let me know you need more time. Gary got the estimate to me within that week. He gave us three price options.
Your price was the lowest price, which made me a bit uncomfortable because I rarely take the lowest price. But as I said earlier, Connie felt very comfortable with you folks, so I hung in there. A visit to your office reassured me that the York model we were considering was a quality selection and that your company was a reliable firm. So we made the choice to go with you.
It was a grate choice! Rarely does one get the best price and receive a level of service that I feel could not have been surpassed by the other companies who were charging over thousands more. But that is exactly what your company did. The installation crew headed by Lenny was outstanding. They could not have been better. They even got the thermostat where I wanted it which was no easy task! This is an old farmhouse built in the late 1880’s and they really made everything fit so well.
Needless to say, we will recommend your company to everyone at the highest level.
Thank you again.
I’ve told so many people how satisfied I am with my new central air from setting up the quote to installation.”
I am telling my 3 bridge groups, 2 poker groups & 3 church groups about the good service I had with you guys & gals.
I will continue to recommend your company to all my friends. Specials thanks to Mo, Sara, Gary, and Matt.
Keep up the good work.
He also gave me some great pointers for troubleshooting problems in the future. I would highly recommend your company based on the quality of service and respect I have received. It is a pleasure to do business with a company which demonstrates what in today’s world feels like old fashioned values.
Your firm is most highly recommended!
“I want to thank you and make you aware of the outstanding job your people did for us yesterday. I had noticed an abnormality with the furnace for a while and was observing it and self diagnosing it (the curse of the engineering mind!). I was concerned it might be a CO issue, but our detector wasn’t showing anything, possibly because it’s outdated. So, I called at 2:30 on a Friday afternoon (Valentines Day), on the coldest day of this winter season! I figured we could get someone here next week. Sara was terrific and said she could get someone here in about an hour! Sure enough, Steve was here about 3:30!
Steve quickly went to work and diagnosed the issue as a compromised heat exchanger. With time being an issue, he got through to one of your guys … and was able to get a replacement heat exchanger 10 minutes before they were due to close. He then was able to take the time to discuss the issue with us and what he had put in motion. Being a CO issue, there was only one decision and we were glad he put it into motion. While waiting for the exchanger, he went to work dismantling. Before long, we had Steve, Rachael, Matt and Randy on it and we were back up and running by 6:30. Outstanding service! Please pass on my thanks to them…
A potential more serious CO issue was avoided. [My wife] and I were still able to make our 7:00 Valentines Day dinner date!”
Randy is a gem. He can explain the thought process behind what’s wrong in a complicated system – in a way that a non-technical customer can understand. Which lets the customer feel confident about the chosen repair while understand that there may be other problems. That’s a real gift.”
We have recommend other to use your services too and will continue to do so.
We knew 22 years was a long time and this spring it died (leaking humidifier fried circuit board), the repair guy worked some time to get it working in the interim until a new unit could be determined and installed. We only asked Boccacino for estimates.
We worked with Gary via email on new unites and selected one (mixing between the 2 proposed) and it was installed a few weeks ago with a new thermostat, air cleaners and humidifier. Install was fast, clean and workers pleasant. Haven’t used a/c yet but still needing to use the heat!!
Anyway, wanted to say thanks for past and present service and appreciate a contractor that is responsible, reasonable and pleasant to deal with. Hoping for another 22 years with this set up!!
In a short time after we placed a call, the individual was at our door. He was most helpful, very courteous, and very knowledgeable. As noted on the invoice, there was not a problem with the furnace, but it was with the hot water heater. The technician completed his job and soon departed.
Again, we are very thankful for sending a very qualified individual. We appreciate the reasonable cost for services rendered.
In the future, I will use your services provided and would recommend your company to others.
Thank you again, much appreciated.
Thank you for your help on the phone Wednesday evening. You were professional & great technically. Glad it was only the batteries in the thermostat. You saved me a service call & got us warm for the evening.
Hope the wind storm treated you okay.