Karen Falbo is the co-owner of Boccacino Heating and CEO.  She has been a part of Boccacino Heating for over 25 years, and is in charge of quotations, financial management and day-to-day operations.  She is the only female owner of a Heating Company in Rochester that we are aware of, and we look at that as a source of pride.  We are a certified Women’s Business Enterprise.  Karen lives in Fairport.

Tom Falbo is president of Boccacino Heating.  He is notable in that he loved his father in law enough to go to work with him every day.  Tom has made Boccacino his life for nearly 40 years, and has been instrumental in growing the company to where we are today.  He is in charge of field operations, trouble-shooting complex issues, and pricing jobs.  He lives in Fairport.

TJ has worked at Boccacino on and off from the moment it was legal for him to do so, but has been a full-time member of Boccacino Heating since he and his family moved back to Rochester in 2013.  He is involved in day-to-day logistics, and most things related to a computer or the internet.  He lives with his family in Canandaigua – which includes these two adorable faces:

Bart handles day to day management of Boccacino Home Energy Specialists, including performing home energy audits, coordinating with the various State and Local agencies, and working with home owners to help them understand the results of their report and their options for moving forward.  He lives in Farmington.

Randy has broken the mold of Boccacino Heating.  We tend to bring folks into the system when they are young and with little experience, and after we teach them our ways, they last for several decades thereafter.  Randy came to us with more than 5 years experience, and it was clear that we had found a great resource & one we want around for many decades to come.  He is the service manager and juggles his time between managing the work flow of our hectic days and doing significant service work himself.  His experience in the field and his day-to-day continuing to do the work of the service department makes him a great problem solver, and an incredible asset for both our homeowners and our service technicians alike.